
December 14th, 2023
Elevate Your Dealership’s Fixed Operations with Advanced Production Systems
In the competitive landscape of automotive dealerships, the fixed operations department often serves as
the backbone of profitability. However, traditional systems like central dispatching are becoming
increasingly outdated, leading to inefficiencies and bottlenecks. If you’re a general manager, service
manager, or dealership owner, it’s time to consider the transformative power of Advanced Production
System (APS). At JELL Professional Solutions, we specialize in implementing APS to revolutionize your
fixed operations.
What is Advanced Production System (APS)?
APS is an approach that restructures your repair shop from a central dispatch system to a more efficient, simpler system where technicians work and communicate directly with an advisor. This structure is designed to optimize production and streamline communication, thereby increasing efficiency and customer satisfaction.
“APS is not just a tool; it’s a culture. It integrates technology with human expertise to create a harmonious workflow.” – JELL Professional Solutions
The APS Advantage
Eliminate the Bottleneck
Traditional central dispatching systems often make the dispatcher the most criticized individual in the department, as they are responsible for allocating work to technicians. Advisors always feel like their work is in the back burner and technicians always claim the best work is going to other technicians. APS eliminates this bottleneck by dividing technicians and assigning them to an individual service advisor or advisor group. This allows for transparent communication and efficient workflow management.
Simple Support vs. Lateral Support
APS usually consists of two main types of structures:
1. Simple Support: Ideal for less experienced service advisors or smaller groups of technicians. The service advisor is solely in charge of the group, determining all workflows and dispatching work directly to the technicians.
2. Lateral Support: Effective for high-volume workflows and more capable advisors. This system divides management responsibilities between the service advisor and a Lead Technician, allowing each to focus on their areas of expertise.
These structures can be combined in any pattern to ensure that all levels of the shop are operating at their maximum potential. This includes large groups, express, and new advisors. Even Apprentice groups can be added to this process. And because the system is structured to be modular, growth and scalability are built in.
Boost Technician Productivity
In an APS, technicians are grouped based on the quality and volume of work that their assigned service advisor can handle to keep the technicians at a minimum of 100% productivity. This ensures that each technician is fully utilized, leading to increased productivity, and reduced idle time.
“APS will reduce technician idle time significantly by allowing them to focus on what they do best. It also creates transparency on where there may be issues that need to be addressed” – JELL Professional Solutions
Enhanced Customer Experience
With APS, service advisors can focus more on customer interaction, as they are not bogged down by relying on a dispatcher. This leads to improved Customer Satisfaction Index scores and a better overall customer experience.
“Customer satisfaction scores increase almost automatically after the implementation of APS due to the transparency of work status to the advisor and therefore communication with the customer.” – JELL Professional Solutions
Why Choose JELL Professional Solutions?
Implementing APS is a complex task that requires a nuanced understanding of your dealership’s unique challenges and opportunities. At JELL Professional Solutions, we offer a tailored approach, backed by extensive experience in fixed operations, to ensure that APS is implemented effectively in your dealership.
The future of fixed operations is in change. Repeating what we have always done can only result in what we have already achieved, Don’t let your dealership get left behind. Contact JELL Professional Solutions today to embark on a journey toward operational excellence and unparalleled customer satisfaction.
For more information or to schedule a consultation, reach out to us at JELL Professional Solutions. Together, we can drive your fixed operations into a future of unparalleled efficiency and customer satisfaction.
What is Advanced Production System (APS)?
APS is an approach that restructures your repair shop from a central dispatch system to a more efficient, simpler system where technicians work and communicate directly with an advisor. This structure is designed to optimize production and streamline communication, thereby increasing efficiency and customer satisfaction.
“APS is not just a tool; it’s a culture. It integrates technology with human expertise to create a harmonious workflow.” – JELL Professional Solutions
The APS Advantage
Eliminate the Bottleneck
Traditional central dispatching systems often make the dispatcher the most criticized individual in the department, as they are responsible for allocating work to technicians. Advisors always feel like their work is in the back burner and technicians always claim the best work is going to other technicians. APS eliminates this bottleneck by dividing technicians and assigning them to an individual service advisor or advisor group. This allows for transparent communication and efficient workflow management.
Simple Support vs. Lateral Support
APS usually consists of two main types of structures:
1. Simple Support: Ideal for less experienced service advisors or smaller groups of technicians. The service advisor is solely in charge of the group, determining all workflows and dispatching work directly to the technicians.
2. Lateral Support: Effective for high-volume workflows and more capable advisors. This system divides management responsibilities between the service advisor and a Lead Technician, allowing each to focus on their areas of expertise.
These structures can be combined in any pattern to ensure that all levels of the shop are operating at their maximum potential. This includes large groups, express, and new advisors. Even Apprentice groups can be added to this process. And because the system is structured to be modular, growth and scalability are built in.
Boost Technician Productivity
In an APS, technicians are grouped based on the quality and volume of work that their assigned service advisor can handle to keep the technicians at a minimum of 100% productivity. This ensures that each technician is fully utilized, leading to increased productivity, and reduced idle time.
“APS will reduce technician idle time significantly by allowing them to focus on what they do best. It also creates transparency on where there may be issues that need to be addressed” – JELL Professional Solutions
Enhanced Customer Experience
With APS, service advisors can focus more on customer interaction, as they are not bogged down by relying on a dispatcher. This leads to improved Customer Satisfaction Index scores and a better overall customer experience.
“Customer satisfaction scores increase almost automatically after the implementation of APS due to the transparency of work status to the advisor and therefore communication with the customer.” – JELL Professional Solutions
Why Choose JELL Professional Solutions?
Implementing APS is a complex task that requires a nuanced understanding of your dealership’s unique challenges and opportunities. At JELL Professional Solutions, we offer a tailored approach, backed by extensive experience in fixed operations, to ensure that APS is implemented effectively in your dealership.
The future of fixed operations is in change. Repeating what we have always done can only result in what we have already achieved, Don’t let your dealership get left behind. Contact JELL Professional Solutions today to embark on a journey toward operational excellence and unparalleled customer satisfaction.
For more information or to schedule a consultation, reach out to us at JELL Professional Solutions. Together, we can drive your fixed operations into a future of unparalleled efficiency and customer satisfaction.